November 12, 2020 –Allconnect, a leader in sales, marketing and customer engagement solutions for energy companies, recently celebrated the transfer of100,000 calls by making a $1,000 donation to Norton Park Elementary School to purchase Thanksgiving and Christmas meals for the families of students. Norton Park, a Title 1 school in Cobb County that serves a large Latino population, has partnered with Gas South for more than five years. The COVID-19 pandemic has deeply affected communities, and sources cite that the Latino community has been hit especially hard.
“We are very excited to celebrate this milestone with Gas South by giving back to the local community and translating a business win into something positive,” said Kim Shumway, Allconnect EVP. “It’s a true reflection of our partnership that both Allconnect and Gas South are so committed to serving the communities where we live, work and play. I hope all the families of Norton Park have an especially happy and healthy holiday season this year.”
Since 2007, Allconnect has provided Gas South customers with a one-stop resource to receive personalized assistance with the selection and purchase of home services. The partnership with Allconnect provides Gas South customers with a value-added service not available from any other natural gas provider in Georgia. Gas South customers who call to transfer or establish service have the opportunity to speak with an Allconnect home service advisor, who reviews the numerous home services options specifically available at their new address, including satellite TV, cable TV, Internet, phone and home security systems. After discussing the plans, promotions and bundles available, the advisor then takes the order and schedules installation, providing end-to-end service.
“One of the most important decisions consumers make when moving into a new home is selecting a natural gas provider, so we are really grateful for the partnership with Allconnect that has allowed us to reach this significant milestone,” said Kamden Robb, senior manager of sales channels for Gas South. “Given our company’s commitment to ‘Be a Fuel for Good,’ we are also thrilled Allconnect has marked this moment by making a meaningful impact for children and their families this holiday season.”
Allconnect, a Red Ventures company, helps utilities become the brand consumers trust to connect everything for their home. The company offers utility customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available across multiples channels through utility and energy companies representing over 42 million households. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s 2019 customer satisfaction score of 87, as measured by the American Customer Satisfaction Index (ACSI), is the highest score among publicly measured companies in 2019. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with additional offices in Charlotte, North Carolina. For more information, visit allconnectutilities.com or redventures.com.
About Gas South
Gas South is a leading provider of natural gas in competitive markets throughout the southeastern U.S. The company serves more than 300,000 residential, business and governmental customers in Georgia, Florida, North Carolina and South Carolina. Gas South offers simple and competitively priced rate plans, outstanding local customer service, and a promise to give back 5% of its profits to help children in need. Gas South has been recognized multiple times as one of the "Top Workplaces in Atlanta" by The Atlanta Journal-Constitution. Gas South is a wholly owned subsidiary of Cobb EMC, one of the country's largest electric cooperatives. For more information, visit www.GasSouth.com.