ATLANTA – April 15, 2021—Allconnect, a leader in sales, marketing and digital solutions for utility companies, received a customer satisfaction score of 86 in 2020 as measured by the American Customer Satisfaction Index (ACSI). Allconnect’s scores have ranked highest among companies publicly measured by the ACSI for the last three years, from2018-2020.
ACSI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States, and its syndicated results are calculated independently and without endorsement. Allconnect’s score of 86,based on about 130,000 surveys, ranks above brands traditionally regarded as leaders in customer service, including Chick-Fil-A, Apple Phones, Trader Joes, Costco, Nordstrom, Google and Amazon.
Allconnect, a Red Ventures company, works with utilities nationwide to help people connect their homes while saving them time and money. Through personalized conversations, content and seamless digital interactions, the company simplifies life’s most important decisions. Allconnect’s multichannel platform enables utilities to integrate new audiences and customer engagement capabilities with existing assets to stay ahead of the rapidly changing industry.
“Over the last three years, and in 2020 especially, we’ve seen the home become the center of everyone’s life. Now more than ever consumers are looking to their utility to guide them through making smarter, cleaner and healthier decisions.” said Allconnect Executive Vice President Kim Shumway. “Helping people discover, decide, and connect is at the center of everything we do to make that happen. It’s truly an honor.”
Allconnect is the leading mover marketplace and product platform for utility companies in the US. Since 1998, the platform Allconnect invented has offered over 40 million consumers a free, one-stop service to personalize and connect media, broadband, energy, and home protection products. Allconnect also enrolled over 3 million utility customers in carbon offset, warranty, energy efficiency, low income, energy choice, and smart rate options. Allconnect consistently ranks among the top brands in the American Customer Satisfaction Index (ACSI), achieving the highest score among publicly measured companies in2018, 2019, and 2020. For more information, visit allconnectutilities.com or on LinkedIn.
About Red Ventures
Over the last twenty years, Red Ventures has built a portfolio of influential brands, digital platforms, and strategic partnerships that work together to connect millions of people with expert advice. Through premium content and personalized digital experiences, Red Ventures builds online journeys that make it easier for people to make important decisions about their homes, health, travel, finances, education and entertainment. Founded in 2000, Red Ventures spans 5 continents and employs more than 3,500people. Red Ventures owns and operates several large digital brands including CNET, Healthline Media, The Points Guy, Bankrate and Allconnect.com. For more information, visit https://redventures.comand @RedVentures on social platforms.
The American Customer Satisfaction Index (ACSI®) has been a national economic indicator for 25 years. It measures and analyzes customer satisfaction with more than 400 companies in 46 industries and 10 economic sectors, including various services of federal and local government agencies. Reported on a scale of 0 to 100, scores are based on data from interviews with roughly500,000 customers annually. For more information, visit www.theacsi.org. ACSI and its logo are Registered Marks of the University of Michigan, licensed worldwide exclusively to American Customer Satisfaction Index LLC with the right to sublicense.